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Patient Access Technician 01159210085

Job Title: Patient Access Technician
Department: Patient Access
Site: Brooks Memorial Hospital
Status: Part Time
Shift: Hours vary: 6:30a-2:30p (Primary Hours), 2:30p-7p, Saturday 7a-3p
Hours per week: 22.5
Job
Summary:
The Patient Access Technician is responsible to collect personal, medical and financial data from the patient or family and starts the record that will accompany the patient through the medical system. Actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Patient Access Technician provides the necessary level of service to improve revenue cycle where it starts in order to achieve increased revenue and enhance customer satisfaction. The Patient Care Technician is responsible for ensuring the OP flow is streamlined, responsible for greeting patients/customers, responsible for reviewing scripts for completion, and follow up with physician's offices to obtain valid script. The Patient Access Technician directs patients to waiting areas or destination. The Patient Care Technician handles walk in lab specimens and works closely with Patient Registration and OP Coders.
Technical/Behavioral
Competencies:
Collection of co-pays; data entry/computer entries; safety/environment of care (paging of codes and alarms); patient access quality improvement; service excellence; pre OP screening; compliance/regulatory. Cross training to all areas in registration and flexible in work scheduling.
Education /Licensure/Certification
Requirements: Required: High School graduate or equivalent.
Preferred: Associates Degree in a health care related field.
Experience:
Required: 1-2 years in a Medical office setting; Customer Service Skills; Typing and data entry.
Preferred: 2-5 years experience in Patient Financial services; Bilingual experience; Experience in collections; Experience in Computer applications: Meditech, PICIS

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